When registering for an account, you agree to provide accurate and current information about yourself as requested and to promptly update such information as necessary to ensure that it is kept accurate and complete. You agree to be responsible for: (a) the accuracy of all information that you provide to us; (b) maintaining the confidentiality of any passwords or other account identifiers that you choose or that are otherwise assigned to you as a result of any registration or purchase made through the website; and (c) all activities that occur under such password(s) or account(s). Further, you agree to notify us of any unauthorized use of your password or account of which you are or become aware of. Longo’s shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section, or for any delay in shutting down your account after you have reported a breach of security to us.
Placing an Order
All dollar amounts on the website are in Canadian dollars.
By completing the checkout and submitting an order through grocerygateway.com, you are agreeing to pay, in full, the prices of the items selected and all applicable taxes, either by credit card or other permitted payment method.
In order to complete an order, you may be required to provide certain additional information that is required to process your order. If you do not complete or improperly complete your order, it may not be accepted or acknowledged. We reserve the right to change the permitted methods of payment at any time.
During the authorization process when you submit your order, your card is validated and must have enough available funds for the transaction to be approved. Upon approval, the order will be prepared for delivery. If you fail to pay any fees or charges when due, we reserve the right to charge such amount directly to the credit card as provided by you at the time you submitted your order. You are responsible and liable for any fees, including legal costs and collection costs, that we may incur in its efforts to collect any unpaid balances from you.
You may cancel your order or modify the order (including adding or removing products, changing quantities, or changing order delivery details) via the website or mobile app up until the day prior to the delivery date selected (the “Cut-off time”).
If an order is cancelled after the Cut-off Time, Longo’s reserves the right to charge a cancellation fee of $25___ for all cancellations by the customer.
If you try to make any modifications after the Cut-off Time, we cannot guarantee that the modification will be made prior to delivery date.
Intended use and restrictions
The material on the longos.com and grocerygateway.com websites and associated services is owned or licensed by Longo’s and is intended to be viewed by users in Ontario only. As the websites are business and commercial sites, access to the websites is not intended for use and may not be legally accessed by persons under the age of sixteen (16) years old.
Users accessing the Services are advised that it is prohibited to post or transmit on or via the Services any unlawful, threatening, libelous, defamatory, scandalous, inflammatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that could be considered a criminal offense or violation of any law.
Longo’s or the entity from which Longo’s licenses copyrighted material is the copyright owner of the website design, text and graphics, and the selection and arrangement of such elements as part of the Services. Any reproduction, distribution, republication, posting, or transmission of the Services in any form or by any means without the express prior written approval of Longo’s and/or the licensee is strictly prohibited.
Longo’s grants to you as a user of the Services permission to lawfully access and use the services available on the longos.com or grocerygateway.com website(s) and to download, archive and print in hard copy, portions of the website(s) for personal use only, provided that you do not modify the materials and that you retain all proprietary notices contained in the materials on such downloaded, archived or printed materials. Users are strictly prohibited from selling any downloaded, archived or printed portions of the website(s) viewed.
“Grocery Gateway” and the grocerygateway.com domain name, the longos.com domain name, the Fruits logos, all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress owned by Longo’s. In addition, there are numerous other trademarks, product names, company names, logo service marks, and/or trade dress indicated on the websites that are the property of their respective owners and are displayed by Longo’s under license therefrom. You are prohibited from using any trademarked materials without the express prior written permission of Longo’s and/or the licensor.
Warranties related to the use of the website and associated services
Subject to the Longo’s return of goods policy, the information, materials and services contained on the longos.com and grocerygateway.com sites, including but not limited to, the graphics, links and other items, are being provided to you on an "as is” and “as available” basis with no warranty. Longo’s does not warrant or guarantee the accuracy, adequacy or completeness of this information and materials, and expressly disclaims liability for any errors and/or omissions in this information and materials. To the maximum extent permitted by law, Longo’s disclaims all representations and warranties of any kind, whether expressed, implied or statutory, including, without limitation, the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose.
As well, Longo’s does not warrant, guarantee or make any representations whatsoever regarding the security of accounts, or that this site is free from destructive materials including, but not limited to, computer viruses, hackers, or other technical sabotage. Further, Longo’s does not warrant, guarantee or make any representations that access to the longos.com or grocerygateway.com websites will be fully accessible, current and/or accurate at all times, uninterrupted, or error-free. You acknowledge and accept that your use of the websites is at your sole and entire risk.
Items listed on the longos.com or grocerygateway.com websites may not be available or in-stock at all times for purchase on the website(s) or at all stores. Longo’s reserves the right to correct, at any time, any pricing errors on the website(s) or in Longo’s stores. While the websites are updated regularly, prices, selection and availability, including the availability of promotional offers, may vary and are subject to change without notice. Longo’s will not be responsible for any loss or damages arising from such updates or changes.
In cases where we custom-cut, or select variable weight items (such as certain meats or produce or other items priced by weight (ie, kg/grams), the per item price you see on grocerygateway.com is estimated based on the weight you select on the website. The final price of these items will be based on the same price per weight indicated on the website when you completed your checkout and submitted your order, but the final price is determined once we have prepared and weighed your order, and will appear on the invoice at the time of the delivery. For such products, the prices you pay are always based on the actual final weight of your products. If you are not satisfied with the final price and weight, you have the rights to remove the product from your order.
Without limiting the generality of the forgoing, Longo’s disclaims any and all warranties and conditions - express or otherwise - for, nor shall Longo’s be held responsible for the quality of, any merchandise displayed on the longos.com or grocerygateway.com websites.
We may make various promotional offers from time to time on grocerygateway.com. Some offers may be informational, web-based only and not available as an in-store offer or promotion. Not all offers and/or promotions available in store may be available on the website. We ask that you review the guidelines associated with each special offer, as they will differ.
If you redeem any coupon, Thank You Rewards points or gift cards, this will be reflected at checkout and is subject to validation and any redemption requirements. Manufacturers’ coupons and warranties are the responsibility of the individual manufactures. Coupons offered by the manufacturers may each have relevant information about the duration and limitations of the coupon.
For any of our coupons, in the event we have inadvertently made a typographical error on any coupon or special offer, we reserve the right to suspend redemption or terminate altogether the coupon or offer.
We may also offer our customers the opportunity to participate in contests, sweepstakes or other promotions as decided by us. In each case, the promotion may have additional terms and conditions which apply in addition to these terms and conditions. Please review the terms and conditions associated with the particular promotion to determine your eligibility and any participation requirements.
By accessing any of the Services, you agree to defend, indemnify and hold Longo’s harmless from and against any and all loss, actions, claims, damages, costs and expenses, including legal fees and disbursements on a full indemnity basis, arising from or related to your use of this Site or any breach of this Agreement. This provision shall survive the termination of this Agreement and remain in full force and effect.
Limitation of Liability
By accessing any of the Services, you acknowledge, accept and agree that in no event shall Longo’s be liable for any damages, including without limitation any and all direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, howsoever caused and under any theory of liability arising out of or in connection with (1) the use of the longos.com or grocerygateway.com site or the inability to use these sites by any party; (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; and/or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if Longo’s, its employees or representatives thereof, are advised of the possibility or likelihood of such damages, losses or expenses.
Longo’s reserves the right to correct any inaccuracies or typographical errors in the information posted on the longos.com or grocerygateway.com website, and shall have no liability for such errors. Information may be changed or updated without notice and prices and availability of goods and services are subject to change without notice.
Longo's failure to insist upon or enforce strict performance of any term(s) or provision(s) contained herein shall not be construed as a waiver of any term, provision, right or obligation.
Longo’s has taken reasonable steps to ensure that the longos.com and grocerygateway.com websites are WCAG 2.0 Level A compliant at the present time and shall be WCAG 2.0 Level AA compliant by January 1, 2021.