As technology and privacy laws evolve, we reserve the right to occasionally update this policy and will advise users of such an update. Your continued use of the Services after such notice is given constitutes acceptance of the updated policy.
Collection of Information
Longo’s will collect only such personal information from you as may be required to permit us to fulfill the purposes set out below. Such information may include your name, address, e-mail address, telephone number(s), age, gender, personal interests and shopping or product preferences. We may collect this information to authenticate your identity, to improve your shopping experience, to understand your preferences for the types of products and services that we offer, to administer our promotions, special offers and other programs (including our "Thank You Rewards" affinity program), to communicate with you and/or to process payment for our products and services.
We may collect additional personal information from you from time to time. By providing such personal information to us, by using the Services and/or by participating in any programs that we may offer from time to time, you consent to our use of personal information disclosed by you for the purposes identified above.
We may also log identifiable information including IP address, profile information, aggregate user data, and browser type, from users and visitors to the longos.com or grocerygateway.com websites. This data is used to manage the website, track usage and improve the website services. This identifiable information may also be shared with third parties to provide more relevant services and notices to users. User IP addresses may be recorded for security and monitoring purposes.
We may also use your e-mail address to send updates, a newsletter or news regarding our products or services. We will provide you with the option to choose not to receive e-mails of this type, while still receiving e-mails relevant to your specific order(s).
We are committed to honest and open communication and will make your personal information available to you upon request.
Any personal information that we do collect is for internal purposes only. We do not sell or share your personal information with any external organization except to authorized electronic commerce service providers to process online payment, and to authorized call centers who will provide service to you in connection with our services and programs. You will be subject to the privacy policies of such service providers; however, we will strive to ensure that such policies offer a level of privacy protection of your personal information that is comparable to this policy.
Disclosure of Personal Information
Retention and Safeguarding Your Personal Information
Longo’s will retain your personal information for as long as it is required to fulfill our obligations to you as our customer. We will take all necessary and reasonable measures to safeguard that information from any unauthorized access. We use industry-standard encryption technology and advanced firewall systems to deter unwanted intruders.
As even the most sophisticated systems can be vulnerable, our policy is to delete information on our system that would benefit anyone other than you and us. As such, no credit card information is stored in any of our databases, thereby eliminating the possibility of improper or unauthorized access to your credit card information from our databases. Hard copies of your personal information are stored in a secure area at our offices and are only made available to authorized personnel.
Who is Accountable to Ensure that Information is Kept Confidential?
While our entire company is committed to respecting and safeguarding your personal privacy, Longo’s Privacy Officer is specifically responsible for ensuring that your personal information remains confidential.
Access to your Personal Information held by Longo’s
We are committed to keeping you informed and to ensuring the accuracy of your personal information. At your request, we will provide you with details of all of your personal information in our possession, what it is being used for, and to whom it has been disclosed. In some limited cases, we may be unable to access or provide some specific information. We will provide you with a reasonable rationale for any inability to release information.
You may send us a written request requiring that your personal information be deleted from our databases, or you may request that your personal information be updated or corrected to rectify any inaccuracies.