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Freshness Guarantee

We've been working on a book of sad poems about wilted lettuce. Less-than-perfect produce brings us down. So you can be sure freshness is as important to us as it is to you.

Your fresh items will arrive with a guaranteed minimum number of days left before expiration – that’s our freshness guarantee.


Product Type Guaranteed Days Before Expiry
Dairy products 5 days
Shelf-stable juice products 7 days
Fresh-squeezed juice products 2 days
Fresh meat, chicken and fish 3 days
Ground meat 2 days
Deli/processed meats 7 days
Boxed bakery items (cupcakes, cookies, etc.) 5 days
Freshly-baked muffins 3 days
Bagged salads 3 days
Sliced loaves and fresh-baked bread 2 days
Single-serve beverages (<600mL) 4 days


Prepared Foods: Our Kitchen-made meals are prepared fresh in-store. Longo's does not gas-inject fresh packaged meals, so it is not uncommon to see "best before" dates as early as the day of or day after delivery.



Satisfaction Guarantee


Update as of March 16, 2020: Due to current events, and in the interest of the health and safety of our Guests and Team Members, we will not be accepting product or delivery bag returns until further notice.

If for any reason you are not satisfied with an item you receive or have mistakenly ordered the wrong product, let your delivery team member know during delivery and they’ll take the item back and arrange for a credit to your account. If you notice a concern after your driver has left, please call or email our Guest Care team about any order issues within seven days of the day on which the item was (or was to be) delivered. We can arrange for a credit to your account and pick up of the item.