If you are an existing user of Grocery Gateway, please follow these steps:

• Click on “sign in” at the top of the website. Enter your email address and password. If this is the first time you’ve signed in to the new website you’ll be asked to reset your password. Click on the button provided to be sent instructions via email on how to do complete this change.
• You’ll receive an email from us with password reset instructions. Typically it should take less than a minute to receive this email, but depending on the speed of your email server, it may take a few minutes.
• Click on the link in the email to return to the Grocery Gateway website. You’ll be prompted to reset your password. After your password is reset, you can sign in with your email address and new password and begin your shopping.
• If you have any difficulty signing in, or haven’t received your password reset email, click on the “Forgot your password” link in the sign in window to reset your password.
  
  

  If you are a new user to Grocery Gateway, select “My Account” and “Create a new account.”

No. Feel free to browse our products and service information without creating an account. If you are not signed in to an account, when you add a product to your cart you will be prompted to enter your postal code to confirm that we deliver to your area. You can choose to create an account at this time or when you check out.

To create an account, click on “My Account” at the top of the website and select “Create an account.”

Our minimum order requirement is $50.00 (excluding any alcohol or beer purchases and excluding tax and the delivery fee).

Orders delivered to residential customers are charged a delivery fee (plus HST). Delivery fees start at $7.99 for regular delivery windows. The delivery fee may occasionally change for specific delivery windows. The delivery fee for business orders is $15.50 (plus HST).

The Fuel Surcharge Fee is tied to the cost of the diesel fuel that our vehicles use to deliver your grocery order. It is an index-based surcharge that reflects the Average Monthly Diesel Price for Toronto, as reported by Natural Resources Canada (NRCAN).

As the price of fuel fluctuates, you will see the surcharge accurately and transparently reflected in the Fuel Surcharge Fee at checkout - separate from the delivery cost. Click here for more info on how the fee is calculated.

We deliver to both residences and businesses in Toronto and the Greater Toronto Area including Oshawa, Stouffville, King, Mississauga, Oakville, Burlington, Milton and as far west of Toronto as Kitchener/Waterloo, Guelph and Hamilton. To find out if we deliver to your neighbourhood, add an item to your cart or select “Do we deliver in your area” at the top of the website. You’ll be prompted to enter your postal code. A message will appear if we don’t deliver in your area. If we do deliver in your area, the top of the website will now display “Client: Home” and you’ll be able to see the delivery times available under “Reserve Now.”

You can schedule a delivery up to two weeks in advance or as early as the same day. We offer a range of 90-minute delivery windows depending on the delivery area so you don't have to sacrifice your whole day waiting for the doorbell to ring. We'll always call you 15 minutes prior to delivery, just to let you know we're on our way. To find out if, and when, we deliver to your neighbourhood, select “Do we deliver in your area” at the top of the website. You’ll be prompted to enter your postal code. A message will appear if we don’t deliver in your area. If we do deliver in your area, the top of the website will now display “Client: Home” and you’ll be able to see the delivery times available under “Reserve Now.”

For business or educational orders, delivery window can be longer and vary depending on the day.

When you reserve a delivery time, we’ll keep that time slot for you for 90 minutes while you shop. Once you checkout, your delivery time will be confirmed.

If you’re like us and spend an extra-long time pondering the great produce questions of our day (like whether or not tomatoes should be listed under “Vegetables”), and your 90 minutes expires, you’ll be asked to select a new delivery time at checkout.

As if you are family. Your order is hand-selected by a personal shopper who chooses only the freshest and finest. Your order is prepared and packaged in our fully refrigerated facility in Toronto. Similar items are packed together (cereals, breads and other pre-packaged items are together, produce items are together, etc.). Frozen items chill together while en route to you in a cooler that maintains their temperature for a minimum of 8 hours, and are removed only upon delivery to your door. You might even get a personal note from your shopper about your order!

Your order is hand selected by a personal shopper who shops for you like they would for their own family. Grocery Gateway personal shoppers are our “fresh experts” and are the only people who handle your order. Whether we are selecting nice plump fruits and vegetables, cutting steaks, or packing your food, each member of our team takes pride in the quality of the products selected and delivered to you.

For regular scheduled grocery delivery, you can pay online by VISA, MasterCard, American Express or using a Longo's Gift Card. Or, pay at your door upon delivery by credit card or Interac (debit). Longo's Gift Cards can not be used to pay at the door. For same day delivery, you can pay online only, by VISA, MasterCard, American Express or using a Longo’s Gift card. Pay at the door is not available for same day deliveries.

Using the main menu, you can browse products by looking through product categories such as “Fruits and Vegetables”, “Dairy” or “Pasta and Cereals.” Using the search bar at the top of the website, you can also enter a search term for a product or brand (for example, “bananas”). On the search results page, you can filter your search by “on sale”, “in stock”, “new items”, “brand” and more options.

We regularly feature products with special pricing. Here’s how you can find the best deals:

• Sale prices and promotions are noted in red text below product photos and titles. You’ll also see the sale prices in your shopping cart at checkout.
• When you search for a product or category of products, you can refine your product search to only display items on sale.
• Products that are on sale will also be featured on our homepage.
• Sign up for our email flyer and get notified of new specials right in your inbox.

Pick-Up is a free service that allows you to, upon placing your order with Grocery Gateway by Longo’s, opt to pick-up your groceries at any Longo’s store location. Your order must be minimum of $50.00 (excluding tax, and any alcohol or beer purchases).

For convenient pick-up, park in one of our designated Longo’s marked pick-up parking spots located at the entrance of building visitor parking. Simply dial the number on the sign, tell us your order number and then sit back and wait for one of our pick-up attendants to bring your groceries to you. For extra convenience, we’ll even load your groceries into your car so there is no need to get out of your vehicle.

Our shopping list tool lets you create shopping lists for future purchases or for specific needs, for example if you are shopping for a party, a relative or for a weekly menu. When signed in to your account, click on “My Lists” at the top of the website to view your lists. You can start your shopping list one of three ways:

• On the “My Lists” page, select “Create a new list” to start a new list and name it. You can now add products to your shopping list. At any time during your shopping, click the “Add to List” button below the product to add it to a shopping list.
• In the “Shopping List” feature, use the “Scratch Pad.” Type your shopping list (for example, “tomatoes”, “toilet paper”, etc.), then click “Save and search items.” A new page will display the items you have searched for. You can add your selected products to a list by clicking the “Add to List” button below the product to add it to a shopping list.
• Use our Cart Starter option to select from a variety of lists preloaded with seasonal or relevant products (for example “BBQ Season” or “Movie Marathon”).

Shopping lists are saved until you are ready to check out. When all the products you need have been added to your shopping list, you can select “Add list to cart” to proceed to checkout.

Yes. Once you place your order, you can review it under the “My Orders” section of your account. Click on an order to view it and select “Create a shopping list.”

“My Favourites” is where we save the items you purchase most frequently so you don’t need to go looking for them again. Your top 100 products are saved for you to add to your cart with one click. For example, if you bought bananas with your last few orders, we’ll save the same bananas in “My Favourites.” The next time you shop, and want bananas, just click on “My Favourites” to see your favourite products and select to add them to your cart.