The Grocery Gateway website is WCAG 2.0 Level A compliant and accessible to screen readers. However, we know from customers using this technology that online shopping can still be difficult. We offer the option of placing your order by phone for a more enjoyable shopping experience. Please call 877-447-8778.

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Customer Delivery and Returns

So your co-worker was bragging about getting their groceries delivered? Don’t get jealous, put in an order instead! We deliver to both residences and businesses in Toronto and the Greater Toronto Area including Oshawa, Stouffville, King, Mississauga, Oakville, Burlington, Milton and as far west of Toronto as Kitchener/Waterloo, Guelph and Hamilton. To find out if we deliver to your neighbourhood, add an item to your cart or select “Do we deliver in your area” at the top of the website. You’ll be prompted to enter your postal code. A message will appear if we don’t deliver in your area. If we do deliver in your area, the top of the website will now display “Client: Home” and you’ll be able to see the delivery times available under “Reserve Now.”

You can schedule a delivery up to two weeks in advance or as early as the next day. We offer a range of 90-minute delivery windows depending on the delivery area so you don't have to sacrifice your whole day waiting for the doorbell to ring. We'll always call you 15 minutes prior to delivery, just to let you know we're on our way. Someone must be present to receive the order. No delivery will be left unattended at a customer's residence or business.

Your order is brought to your door by our professional delivery team who are often complimented on their friendliness and desire to go out of their way to make your Grocery Gateway experience perfect. Need your groceries brought right to your kitchen table? Just ask!

 

Tracking your delivery

Sign in to Grocery Gateway in “My Account,” select the “My Orders” tab to review a list of your current and previous orders. Their status (pending, submitted, completed and cancelled) is listed on this page.

 

Making changes or cancelling your delivery

You can reschedule, cancel or change items in an order up until the day before delivery. The cut-off time for making changes to your order will displayed when you check out and is also available in the “My Orders” section of your account. A general guideline is below:

 

Monday to Friday
For delivery time in the:

Morning/Afternoon

Afternoon/Evening


Saturday to Sunday
For delivery time in the:

Morning/Afternoon

 


Order Cut-off Time
Place or cancel your order by 7pm the day before delivery
Place or cancel your order by 11pm the day before delivery


Order Cut-off Time
Place or cancel your order by 7pm the day before delivery

 

 

 

 

 

 

 

 

 

 

Deliveries during hazardous driving conditions

The safety of our delivery personnel and the public is paramount to us. Our delivery staff is instructed to exercise caution when driving through inclement weather and other road hazards, which may result in delays. If your delivery will be delayed due to hazardous driving conditions, we will call or email you as soon as possible on that day to let you know. If your delivery will be delayed beyond 10pm, our Customer Care team will call you with the option of re-scheduling for the following day. If you have any questions about our Hazardous Driving Conditions Policy, please contact our Customer Care team.

 

Tips for an easy delivery

We’ll do our best to make your delivery perfect, but we'd like your help too! Double check that your delivery address is correct and that you’ve included any important details (like a buzzer number). Also, remember to leave your light on for late night and early morning deliveries. Have a pet? If you think they’ll be caught up in our driver’s feet, or be after the food, please keep them in a separate room until your delivery is complete.

 

Help us stay green! Return your Grocery Gateway boxes

Please keep your cardboard boxes until your next order and your driver will collect them from you. For your convenience, the boxes can be flattened so that they'll take up little space in your home between orders.

 

Return Policy

Our delivery team will review your order with you to make sure everything is perfect on arrival. If for any reason you are not satisfied with an item you receive or have mistakenly ordered the wrong product, let your delivery team member know during delivery and they’ll take the item back and arrange for a credit to your account.

If you notice a concern after your driver has left, please call or email our Customer Care team about any order issues within seven days of when the item was delivered. We can arrange for a credit to your account and pick up of the item.