Web Accessibility

Our commitment to web accessibility is part of the overall Longo’s Accessibility Policy that governs Longo’s stores and offices, ensuring accessibility to both customers and team members. Read the Longo’s Accessibility Policy.

 

Standards and goals

Grocery Gateway is in the process of adhering to the web accessibility compliance standards below:

• Accessibility for Ontarians with Disabilities Act (AODA). Under this 2005 legislation, the government of Ontario has developed mandatory accessibility standards that identifies, removes, and prevents barriers for people with disabilities.
• Web Content Accessibility Guidelines (WCAG) 2.0, level A and AA guidelines. WCAG are developed in cooperation with individuals and organizations around the world, with a goal of proving a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally.

As of June 15, 2016, the Grocery Gateway website is WCAG 2.0 Level A compliant and accessible to screen readers.

 

Feedback and alternate service

The feedback we receive from customers plays an important role in the continuous improvement of Grocery Gateway. If you have a suggestion relating to accessibility, please let our Customer Care Team know.

While the Grocery Gateway website is accessible to screen readers, we know from customers using this technology that online shopping can still be difficult. We offer the option of placing your order by phone for a more enjoyable shopping experience. Please call 877-447-8778 to place your order.

For alternate-format requests, please contact our Customer Care Team and we'll respond in timely manner.