Grocery Gateway Accessibility Statement
At Grocery Gateway, building a culture that respects the dignity and differences in others, is the driving force behind our success. Our commitment to diversity and inclusion is supported through our actions, decisions, and initiatives. At Grocery Gateway, our mission of serving others includes everyone! This backdrop informs our accessibility initiatives. Grocery Gateway is committed to making its communications accessible to everyone, including people with disabilities. We will make every reasonable effort to conform our website to the Web Content Accessibility Guidelines (WCAG) 2.0, Level A & AA and comply with applicable accessibility laws.
We have partnered with eSSENTIAL Accessibility to develop and manage our digital accessibility program. Our accessibility program evaluates and audits our digital communications on an ongoing basis and is supported by a diverse team of accessibility professionals, including people with disabilities. We are working to ensure our digital content meets required accessibility standards and goes beyond minimum compliance by making an assistive CX technology application available free of charge through our digital properties, for customers who have trouble typing, gesturing, moving a mouse, or reading.
We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at CustomerResponse@grocerygateway.com or by phone at 1-877-447-8778.
Our commitment to web accessibility is part of the overall Longo’s Accessibility Policy that governs Longo’s stores and offices, ensuring accessibility to both customers and team members. Read the Longo’s Accessibility Policy.
Standards and goals
Grocery Gateway is in the process of adhering to the web accessibility compliance standards below:
- Accessibility for Ontarians with Disabilities Act (AODA). Under this 2005 legislation, the government of Ontario has developed mandatory accessibility standards that identifies, removes, and prevents barriers for people with disabilities.
- Web Content Accessibility Guidelines (WCAG) 2.0, level A and AA guidelines. WCAG are developed in cooperation with individuals and organizations around the world, with a goal of proving a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally.
As of June 15, 2016, the Grocery Gateway website is WCAG 2.0 Level A compliant and accessible to screen readers.
Feedback and alternate service
While the Grocery Gateway website is accessible to screen readers, we know from customers using this technology that online shopping can still be difficult. We offer the option of placing your order by phone for a more enjoyable shopping experience. Please call 877-447-8778 to place your order.
For alternate-format requests, please contact our Customer Care team and we'll respond in timely manner.