Freshness Guarantee
We've been working on a book of sad poems about wilted lettuce. Less-than-perfect produce brings us down. So you can be sure freshness is as important to us as it is to you.
Your fresh items will arrive with a guaranteed minimum number of days left before expiration – that’s our freshness guarantee.
| Product Type | Guaranteed Days Before Expiry |
| Dairy products | 5 days |
| Shelf-stable juice products | 7 days |
| Fresh-squeezed juice products | 2 days |
| Fresh meat, chicken and fish | 3 days |
| Ground meat | 2 days |
| Deli/processed meats | 7 days |
| Boxed bakery items (cupcakes, cookies, etc.) | 5 days |
| Freshly-baked muffins | 3 days |
| Bagged salads | 3 days |
| Sliced loaves and fresh-baked bread | 2 days |
| Single-serve beverages (<600mL) | 4 days |
Prepared Foods: Our Kitchen-made meals are prepared fresh in-store. Longo's does not gas-inject fresh packaged meals, so it is not uncommon to see "best before" dates as early as the day of or day after delivery.
Satisfaction Guarantee
Update as of March 16, 2020: Due to current events, and in the interest of the health and safety of our Guests and Team Members, we will not be accepting product or delivery bag returns until further notice.
If for any reason you are not satisfied with an item you receive or have mistakenly ordered the wrong product, let your delivery team member know during delivery and they’ll take the item back and arrange for a credit to your account. If you notice a concern after your driver has left, please call or email our Guest Care team about any order issues within seven days of the day on which the item was (or was to be) delivered. We can arrange for a credit to your account and pick up of the item.